Scott Kendall

Leading the Charge at Outhouse IT

Meet Scott Kendall, the visionary leader behind Outhouse IT. With a profound passion for technology and an unwavering commitment to client success, Scott has cultivated a company that is a trusted IT partner for businesses across the Greater Toronto Area.

A Visionary Leader:
Scott's journey as the owner of Outhouse IT reflects his entrepreneurial spirit. He embarked on this venture in 1992, offering essential computer repairs to local small businesses in Toronto. What started as part-time assistance for family and friends gradually evolved into a network of satisfied clients. Scott followed in his father's footsteps, who had his own computer service company in the 1980s. Over the years, Scott transitioned from "Computer Consulting by Scott Kendall" to "The Technology Coach," and finally to Outhouse IT in 2010.

The Birth of Outhouse IT:
In late 2009, the focus shifted from training to IT services. While Scott relished being in front of an audience, the IT services and support side of the business was his real passion and the idea of being able to provide a flat-fee IT service offering to clients became a driving goal. The vision was clear: enhance the existing client base by offering comprehensive IT services via a managed IT services model and go from computer service to Outsourced IT department.
To better reflect this evolution, a unique name was needed. Google was the first stop for inspiration, but finding a distinctive IT-related name proved challenging. "Outsource IT" and similar names dominated the landscape. The breakthrough came during a conversation with an staff member at a law firm client's office. The concept of the "In House IT Department" resonated. Combining "In House" and "Outsourced," and "Outhouse IT" was coined, representing the meeting of two ideas and adding a fun play on words.

Client Trust and Scott's Team:
Scott takes immense pride in the long-standing relationships Outhouse IT has cultivated. Several clients relationships that continue today are able to measure in decades how link they’ve trusted Scott and the Outhouse IT team. A testament to the quality of service and commitment built over the years.
At Outhouse IT, Scott plays a pivotal role in selecting each team member. He ensures that every member aligns with the culture of helpful support that defines Outhouse IT.

Empowering Small to Mid-sized Businesses:
The mission at Outhouse IT is clear: provide outsourced IT services for small to mid-sized businesses. The goal is to offer reliable, accessible IT support without the need for a full-time in-house IT department. Clients benefit from the Flat Fee IT Service model, ensuring access to top-tier IT support without hourly fees.

A Commitment to Your IT Needs:
Choosing Outhouse IT means choosing a partnership committed to your IT needs. We embrace the fun in our name and are thrilled to bring a smile to your face while we work diligently to keep you secured, protected, and supported!

Slavik Koustov
Systems Analyst

Your IT Advantage

At Outhouse IT, we understand that the right people can make all the difference when it comes to IT support. Meet Slavik Koustov, our Systems Analyst, and your potential IT advantage.

A Catalyst for Excellence:

Slavik is at the forefront of our IT infrastructure, ensuring that every system and technology operates seamlessly. With nearly 5 years of dedicated service, Slavik has proven time and again that his commitment to excellence is unwavering.

Your Bridge to a Human-Centric Approach:

In a world where technology often overshadows the human element, Slavik is the bridge between the two. He possesses a unique ability to blend technical expertise with a deep understanding of human dynamics. When you partner with Slavik, you're not just getting IT support; you're gaining a trusted advisor who can engage with you in a way that aligns perfectly with your needs.

Innovation in Every Solution:

Slavik's role extends far beyond the ordinary. He's a strategic thinker who constantly seeks opportunities for improvement. His contributions include implementing streamlined processes for onboarding, enhancing password management, and fortifying security with two-factor authentication. Slavik champions the use of innovative testing environments and automation flows, ensuring that our operations are optimized for your benefit.

Validated by Our Clients:

Don't just take our word for it. Our clients consistently recognize Slavik's dedication. As Karen put it, "Slavik is fantastic! He is very personable, and he didn't even run after he heard us all moaning and groaning about our daily work struggles! And he did fix what we needed him to as well!!"

Empowering Your Business:

As part of Outhouse IT, Slavik plays a pivotal role in empowering small businesses in the greater Toronto area. Our company specializes in IT support management for companies with 5 to 40 employees. With Slavik on your side, you gain access to tailored IT services, including responsive helpdesk support, robust backup solutions, proactive anti-virus protection, and all the IT essentials to drive your business forward.

When you choose Outhouse IT, you're not just choosing a technology partner; you're choosing a team and their unwavering commitment to delivering exceptional IT support. We invite you to join the ranks of satisfied clients who have harnessed the potential of our IT advantage. Your success is our success.

Jeremy Pitman
Support Specialist

The IT Expert with a Human Touch:

At Outhouse IT, we've always believed in the power of technology to drive your business forward, but we also understand that the human element is equally crucial. Jeremy Pitman embodies this philosophy perfectly. With a background in psychology and over a decade of experience in the technology field, Jeremy is uniquely equipped to provide not only technical solutions but also a customer-centric approach to meet your IT needs.

Impressive Journey with World-Class Companies:
Jeremy's professional journey includes time with some of the world's most renowned companies, such as Walt Disney World, Apple, and Tesla. During his time at Apple, he mastered the art of troubleshooting and repairing customer devices at the Genius Bar. His ability to ask the right questions, troubleshoot effectively, and provide exceptional customer care is a testament to his skills.

Jeremy's role at Apple extended beyond device repair. He also served as a Technology Educator, imparting knowledge to individuals of all skill levels, from tech novices to experts. Whether teaching the basics of using Apple devices or instructing businesses on advanced software solutions, Jeremy's expertise shone through. He was also a key member of the business team, helping small businesses harness the power of enterprise software.

At Tesla, Jeremy became the in-house systems expert and de-facto IT support, thanks to his exceptional ability to grasp complex information and convey it in an easily understandable manner. He was the go-to person for novel solutions within his team and management.

Commitment to Continuous Learning:
Jeremy's dedication to staying current with technology is unwavering. He's currently pursuing certification with Google IT support courses, ensuring that he's always at the forefront of IT innovations to benefit your business.

What This Means for You:
With Jeremy on board, Outhouse IT is better equipped than ever to provide you with the highest level of IT support and service. His expertise, combined with our dedication to small businesses like yours, will continue to drive the success of your company.